mtn "whatthehell" whattovu
<p>Seems to me i am not the first one complaining abouthis....</p> <p>" </p> <p>0 rated streaming data on whattovu... NOT!</p> <p>I have subscribed to whattovu which is mtn's vod service, reason being they state that when mtn customers use the service it will incur 0 rated data charges for streaming content. However, I have been streaming a couple of episodes and my data has been consumed.</p> <p>WHY? On the vu site it states that if you are a mtn customer and your apn settings is on mymtn or internet one will not incur data charges...</p> <p>Why should i pay a subscription fee equal to showmax, incur data charges and not even be able to stream via apple tv?? "</p> <p>My first month i seen a dramatic drop in my data i suspected my poor computer but that was not the fact ...this month i monitored my data usage while using Whattovu...it was definatly MtN not delivering free streaming as they promised.</p> <p>That is not all ...if you phone their call centre they always say "we will forward it to another department and they will get back to you"...they never do!!! </p> <p>And cocerning the fact of 5 devices on your account ...if you delete the devices they force you to wait 30 days to add more should you deleteit (understandable).....but like I explained to them with a previous call is that i deleted the devices because i was under the impresion that streaming was for free even if you do not have data on your hone...once again they told me "somebody will phone still waiting from last month for that phone call?????????what the hellMTN i've been a client for 19 years now....come on!!!</p>
Thank you for your post
We are terribly sorry for the inconvenience that you have experienced as a result of this. We completely understand the frustration it causes.
Please be advised that the streaming is 0 rated when streaming using the VU app, kindly note that you can request the data usage validation and the network usage report once the invoice dated 2017-04-26 is finalized.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
Complaints Management Team
Reference Number: ***5
Best regards,
Thank you for your post
We are terribly sorry for the inconvenience that you have experienced as a result of this. We completely understand the frustration it causes.
Please be advised that the streaming is 0 rated when streaming using the VU app, kindly note that you can request the data usage validation and the network usage report once the invoice dated 2017-04-26 is finalized.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
Complaints Management Team
Reference Number: ***5
Best regards,
