1 reviews | Active since Jul 2018
MTN whatsapp bundle scheme
I've been a loyal MTN user since 1996 and move last year to Cell C because of their WhatsApp bundle that was R7 for 1G valid for 1 month. But Cell C then increase the price to R15 and drop the gig to 600mb and MTN then started with a R10 for 1G valid for 1 month.
to my surprise this morning I received a sms from MTN saying their 1G WhatsApp bundle will increase with effect 16.7.2018 (today) to R30 per month. not even have the guts to announce this earlier but on the day that it increases and this from R10 to R30.
this to me is unacceptable and was just their way of luring us back. I'm sorry MTN you have just lost me as your client again.
Good day Ethel,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Kindly note that our price changes are always communicated to subscribers via sms, yello trader or advertising. The price increase resulted in heavy traffic on the network which affects the overall customer experience of all our customers. MTN therefore adjusted the price of the monthly WhatsApp bundle to ensure a better customer experience for all. Again, we do apologize for any inconvenience caused.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,
Good day Ethel,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Kindly note that our price changes are always communicated to subscribers via sms, yello trader or advertising. The price increase resulted in heavy traffic on the network which affects the overall customer experience of all our customers. MTN therefore adjusted the price of the monthly WhatsApp bundle to ensure a better customer experience for all. Again, we do apologize for any inconvenience caused.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,