IE
Idean E
1 reviews | Active since Aug 2018
17 Aug 2018, 18:57
MTN whatsapp bundle
MTN (whatsapp bundle) they deduct your airtime before using your bundles. Very unsatisfied with this service provider.
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MTN South Africa's replyOfficial
22 Aug 2018, 07:54Dear Idean,
Thank you for taking the time to tell us why our service failed to meet your expectations.
We value your business, and would like to address your concerns as quickly as possible.
I understand your frustration, and I sincerely apologize for any inconvenience we have caused you.
Kindly note we have loaded R50.00 airtime on your number as a goodwill gesture for the inconvenience caused.
The matter has been addressed and you will not encounter any further issues regarding the bundle going forward.
Thank you again, for your honest feedback. I hope to have the pleasure of serving you again in the future.
Sincerely,
Willem Jnr Loots
MTN Complaints Management Team
Best regards,
MTN South Africa's reply22 Aug 2018, 07:54
Official
Dear Idean,
Thank you for taking the time to tell us why our service failed to meet your expectations.
We value your business, and would like to address your concerns as quickly as possible.
I understand your frustration, and I sincerely apologize for any inconvenience we have caused you.
Kindly note we have loaded R50.00 airtime on your number as a goodwill gesture for the inconvenience caused.
The matter has been addressed and you will not encounter any further issues regarding the bundle going forward.
Thank you again, for your honest feedback. I hope to have the pleasure of serving you again in the future.
Sincerely,
Willem Jnr Loots
MTN Complaints Management Team
Best regards,