MTN - What's up with this guys

Here is my story - MTN wants me to troubleshoot my simswop issues and perform all their troubleshooting because their agents does not understand their systems.

Here is the full story. - phone ****** - visit store for simswop - simswop rejected by ********s - back to store and said I must get avidavit - called 135 line suspended - did simswop myself *** did not happen*** - called spoke to Lebogang (friendly but clueless) - told me to call Vodacom as my number is 076 - told me to do the fix myself (I actually can, gimme access) - 30 min call - called again spoke to Isreal - 23 min call - I failed auth becuase ********s had my phone - maxed out Xtratime - no idea what last recharge amount is - so now I have to go get a new simcard and retry

So no troubleshooting is done and your agents knows nothing about provisioning. I can go on and on but all I want is my simswop to be done. BTW, asked for a supervisor and got voicemail.

Please, Please, Please !!! ***