Mtn what's new
Saturday I loaded R60 airtime and I was told by Sinethemba Ndlela that R53 of my this airtime I will not get back as it has been placed into an evergreen account, something that I know nothing about... I would like an explanation that makes sense regarding this
Good day Nikeziwe,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Kindly note that the said charge appears to be a content charge. The first step in order to stop such charges is by dialing *141*5# or *156*12# or *136*5#. Secondly, you would need to contact our contact centre @ 135 in order for the said charges to be investigated.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,
Good day Nikeziwe,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Kindly note that the said charge appears to be a content charge. The first step in order to stop such charges is by dialing *141*5# or *156*12# or *136*5#. Secondly, you would need to contact our contact centre @ 135 in order for the said charges to be investigated.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,