Mtn What the hell
<p>Now Mtn broke contractc by changing what I signed for on my contract. I did not recieve my data or sms. they also removed all my sms left over from the previous month. this is again a mistake they made and I have to pay for because they take their time to resolve this issue. I had to now also buy more data because off this. As long as they make money they dont give a **** about any body else. Before this someone at mtn shop Somerset Mall gave my banking details to a friend with a clearly *****ulant ID. He then proseeded to use this info to open different contracts and make my life hell, sending me into hospital. Mtn also through their mistake missed a debit order then after that took more money than what was the arrangement i made with them. Someone has also now 3 times changed the pin nr on my account, whilts nobody can tell me how this happens.</p>
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MTN South Africa's replyOfficial
17 Apr 2017, 20:53Thank you for your post
We are terribly sorry for the inconvenience that you have experienced as a result of this. We completely understand the frustration it causes.
We will engage with the relevant department dealing with these matters to assist and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Kind Regards
Siphumezo
Complaints Management Team
Reference Number: ***4
Best regards,
MTN South Africa's reply17 Apr 2017, 20:53
Official
Thank you for your post
We are terribly sorry for the inconvenience that you have experienced as a result of this. We completely understand the frustration it causes.
We will engage with the relevant department dealing with these matters to assist and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Kind Regards
Siphumezo
Complaints Management Team
Reference Number: ***4
Best regards,