MTN - WHAT IS GOING ON!!!

SHODDY, PATHETIC, USELESS, ****, INCOMPETANT, NO SERVICE ETHICS, NO PERSONS WHO CAN THINK OUTSIDE THE BOX, NO INITIATIVE!!! MTN - we have been a client for probably close to twenty years and as the years go on the more we keep asking ourselves "why". Why do we stay with you - your service is, quite frankly, ****! My husbands’ phone is broken. We were due for an upgrade so we did so. First, we tried online and the system says we are only eligible in March 2019 and cannot continue (helloooo? we are already in 2020....). We then contacted 135 and did an upgrade with one unhelpful idiot who sold us a more expensive phone as the one we wanted was not in stock and the more expensive unit was. We needed a handset urgently and accepted the deal. And of course since it is urgent..... we are still waiting four weeks later. MTN - can you please have an actual escalation process that works. Between MTN and DSV the phone is nowhere to be found, it has disappeared and nobody - NOBODY - can assist. We have been bounced from MTN to DSV to MTN to DSV to MTN for the last two weeks. MTN says it is with DSV and DSV says contact MTN it has not been dispatched from them. Everybody is passing the proverbial buck. This phone can only be ****** and nobody is willing to accept responsibility. So, we sit, paying for an expensive phone that we do not have. We are paying for airtime and data that we are not using as the phone is broken. CAN SOMEBODY JUST GET US THE PHONE??????? Thats all.