NL
Nicolaas L
1 reviews | Active since May 2012
04 Mar 2015, 11:58
MTN what is going on?
Hi, i have upgraded beginning of Jan 2015. The first month we haven't received all the data for the plan we upgraded to, now my bill is R650 and there is a cap on and should be R499 per month. Today my phone is off, ***!
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Replies (1)
MTN South Africa's replyOfficial
06 Mar 2015, 09:49Hello NicbuyL,
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly be advised that for the invoice dated 2015-01-20 amount to R605.89. You were charged for the new package at R499 plus a once of upgrade charge of R105 plus R1.89 for BIS which was pro-rated for the number of days the service was active before the upgrade.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly be advised that for the invoice dated 2015-01-20 amount to R605.89. You were charged for the new package at R499 plus a once of upgrade charge of R105 plus R1.89 for BIS which was pro-rated for the number of days the service was active before the upgrade.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Best regards,
MTN South Africa's reply06 Mar 2015, 09:49
Official
Hello NicbuyL,
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly be advised that for the invoice dated 2015-01-20 amount to R605.89. You were charged for the new package at R499 plus a once of upgrade charge of R105 plus R1.89 for BIS which was pro-rated for the number of days the service was active before the upgrade.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly be advised that for the invoice dated 2015-01-20 amount to R605.89. You were charged for the new package at R499 plus a once of upgrade charge of R105 plus R1.89 for BIS which was pro-rated for the number of days the service was active before the upgrade.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Best regards,