1 reviews | Active since Apr 2014
MTN, What happened to prompt customer service???
I am here again to write a 2nd complaint, last week I came here to complain about my account being billed for using out of bundle data whilst I had explicitly requested a zero usage limit on my account when i took out an upgrade sometime late last year.<br> <br> I received a reply here from Tim (MTN Complaints Management Team: REQ:***) on Monday and as of today(17/03/16) I still have not received any form of communication from mtn with regards to what is being done to resolve my problem, My account was billed on the 25th of February and since then i have called mtn more than once, even emailed and I am still waiting for valid communication on how my problem is been attended to, if it is being attended to at all.
Thank you for your post
We apologize for the delayed response and for any inconvenience incurred.
The upgrade that was done last year on 2015-10-15 was for the number 073****110 and the usage limit is set to R0.00 for this number. The extra usage was on the number 071****495 , you have to the set the usage limit to R0.00 for the number by dialling *141*1*7852#ok this will prevent the number from being billed for extra usage/charges.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ:***
Thank you for your post
We apologize for the delayed response and for any inconvenience incurred.
The upgrade that was done last year on 2015-10-15 was for the number 073****110 and the usage limit is set to R0.00 for this number. The extra usage was on the number 071****495 , you have to the set the usage limit to R0.00 for the number by dialling *141*1*7852#ok this will prevent the number from being billed for extra usage/charges.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ:***