KF
Kobie F
1 reviews | Active since Jan 2019
08 Aug 2020, 13:40
Mtn what else must I do to get your billing department sorted???????
Mtn South Africa!!! Ref REQ*** ref REQ*** Ref *** Ref *** Ref *** Email: *** *** *** Mtn Northgate: Thabiso *** and a few more! Still my mtn line is off again as this morning. Please find attached screen shots of conversations with Mtn facebook message and phone calls again to Mtn UPGRADE department to get in touch with a Mtn consultant. Did receive as well this morning a letter of final demand for early cancellation of my contact??? Who cancelled my contract???? Still waiting response from Customer Service for why is there delayed payments on my account and now this????????????????? Please find attached the ignored messages where you can see its been read but not responded to!!
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Replies (3)KF
Kobie F's updateReviewer Update
11 Aug 2020, 01:31Mtn South Africa, you took the food out of my workers mouth the past weekend because my line is disconnected again - NOW IN BOTH WAYS INCOMING AND OUTGOING - and could'nt received any One time password from the bank to do payments. Thats a shame on you!!!!!
Mtn South Africa, this is Tuesday morning after a whole weekend with no incoming or outgoing lines. Let me quickly copy and paste your last conversation!!
Hi Kobie, kindly bear with us, we are still investigating further what could be the reason for payment delays on your account. You request has been escalated to our billing department and system support team as a first class priority. We will revert back to you as soon as possible, Kindly take out the sim cards from the phones and put them back. System support has confirmed that there is no suspension on your lines. ~CS
Hi Kobie, kindly note we have not yet received any response, kindly check us again tomorrow. ~CS
Obviously no one worked Saturday morning?? No response from Mtn!!!!!!
Please why is there NO NUMBER and CONTACT PERSON IN YOUR BILLING DEPARTMENT THAT I CAN SPEAK TO???????????????????????????????????????????????????? HOW MUST I RUN MY BUSINESS WITH A COMPANY LIKE THIS. Got this number for almost 20 years. Did not skip any payment and now this??
Just to inform you that Mtn South Africa is the reason why my workers could'nt get paid Saturday, why there were no food on their tables for the long weekend, even why some of them could not go home. Because there was NO MTN LINE TO GET A ONE TIME PASSWORD FROM THE BANK --
And all of a sudden a early termination letter?? Who terminate my contract? And for what reason??
Mtn South Africa, this is Tuesday morning after a whole weekend with no incoming or outgoing lines. Let me quickly copy and paste your last conversation!!
Hi Kobie, kindly bear with us, we are still investigating further what could be the reason for payment delays on your account. You request has been escalated to our billing department and system support team as a first class priority. We will revert back to you as soon as possible, Kindly take out the sim cards from the phones and put them back. System support has confirmed that there is no suspension on your lines. ~CS
Hi Kobie, kindly note we have not yet received any response, kindly check us again tomorrow. ~CS
Obviously no one worked Saturday morning?? No response from Mtn!!!!!!
Please why is there NO NUMBER and CONTACT PERSON IN YOUR BILLING DEPARTMENT THAT I CAN SPEAK TO???????????????????????????????????????????????????? HOW MUST I RUN MY BUSINESS WITH A COMPANY LIKE THIS. Got this number for almost 20 years. Did not skip any payment and now this??
Just to inform you that Mtn South Africa is the reason why my workers could'nt get paid Saturday, why there were no food on their tables for the long weekend, even why some of them could not go home. Because there was NO MTN LINE TO GET A ONE TIME PASSWORD FROM THE BANK --
And all of a sudden a early termination letter?? Who terminate my contract? And for what reason??
KF
Kobie F's update11 Aug 2020, 01:31
Reviewer Update
Mtn South Africa, you took the food out of my workers mouth the past weekend because my line is disconnected again - NOW IN BOTH WAYS INCOMING AND OUTGOING - and could'nt received any One time password from the bank to do payments. Thats a shame on you!!!!!
Mtn South Africa, this is Tuesday morning after a whole weekend with no incoming or outgoing lines. Let me quickly copy and paste your last conversation!!
Hi Kobie, kindly bear with us, we are still investigating further what could be the reason for payment delays on your account. You request has been escalated to our billing department and system support team as a first class priority. We will revert back to you as soon as possible, Kindly take out the sim cards from the phones and put them back. System support has confirmed that there is no suspension on your lines. ~CS
Hi Kobie, kindly note we have not yet received any response, kindly check us again tomorrow. ~CS
Obviously no one worked Saturday morning?? No response from Mtn!!!!!!
Please why is there NO NUMBER and CONTACT PERSON IN YOUR BILLING DEPARTMENT THAT I CAN SPEAK TO???????????????????????????????????????????????????? HOW MUST I RUN MY BUSINESS WITH A COMPANY LIKE THIS. Got this number for almost 20 years. Did not skip any payment and now this??
Just to inform you that Mtn South Africa is the reason why my workers could'nt get paid Saturday, why there were no food on their tables for the long weekend, even why some of them could not go home. Because there was NO MTN LINE TO GET A ONE TIME PASSWORD FROM THE BANK --
And all of a sudden a early termination letter?? Who terminate my contract? And for what reason??
Mtn South Africa, this is Tuesday morning after a whole weekend with no incoming or outgoing lines. Let me quickly copy and paste your last conversation!!
Hi Kobie, kindly bear with us, we are still investigating further what could be the reason for payment delays on your account. You request has been escalated to our billing department and system support team as a first class priority. We will revert back to you as soon as possible, Kindly take out the sim cards from the phones and put them back. System support has confirmed that there is no suspension on your lines. ~CS
Hi Kobie, kindly note we have not yet received any response, kindly check us again tomorrow. ~CS
Obviously no one worked Saturday morning?? No response from Mtn!!!!!!
Please why is there NO NUMBER and CONTACT PERSON IN YOUR BILLING DEPARTMENT THAT I CAN SPEAK TO???????????????????????????????????????????????????? HOW MUST I RUN MY BUSINESS WITH A COMPANY LIKE THIS. Got this number for almost 20 years. Did not skip any payment and now this??
Just to inform you that Mtn South Africa is the reason why my workers could'nt get paid Saturday, why there were no food on their tables for the long weekend, even why some of them could not go home. Because there was NO MTN LINE TO GET A ONE TIME PASSWORD FROM THE BANK --
And all of a sudden a early termination letter?? Who terminate my contract? And for what reason??
KF
Kobie F's updateReviewer Update
11 Aug 2020, 01:35MTN I NEED TO SPEAK TO A CONSULTANT IN YOUR BILLING DEPARTMENT!! pLEASE SEND ME A CONTACT PERSON AND CONTACT NUMBER!!!!!!!!!!!!!!!!!!!!
KF
Kobie F's update11 Aug 2020, 01:35
Reviewer Update
MTN I NEED TO SPEAK TO A CONSULTANT IN YOUR BILLING DEPARTMENT!! pLEASE SEND ME A CONTACT PERSON AND CONTACT NUMBER!!!!!!!!!!!!!!!!!!!!
KF
Kobie F's updateReviewer Update
11 Aug 2020, 09:24Mtn South Africa please respond to my messages on Mtn facebook page messenger! I cant do payment in time before this is not sorted!!
KF
Kobie F's update11 Aug 2020, 09:24
Reviewer Update
Mtn South Africa please respond to my messages on Mtn facebook page messenger! I cant do payment in time before this is not sorted!!
