NP
Nigel P
1 reviews | Active since Feb 2021
11 Sept 2022, 14:16
MTN - What Customer Service??
I bought a MTN 1G daily bundle, which I use for work purposes daily. So daily I use about 500MB. Today it takes less than 2 hours to be depleted. I call the contact centre and the service consultant tells me it's my background apps. I have the same apps for the past three months so it stands to reason that it is obviously is not my apps. Pushing the blame on customers without any investigation or evidence is not customer service. I am probably not the 1st and definitely won't be the last. Fortunately for MTN I have to give a star because you do not deserve any. People are struggling to make ends meet and then must contend with shoddy service. Try a solution based approach instead of playing the blame game.
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