MTN - What are you NOT doing today????

I really dont appreciate this run around ive been given! Not only did your staff give me all sorts of different information that didnt make sense, but they took in the laptop i took on contract over 2months ago, said they will either cancel or I can take something else and will contact me within the week but I havent heard a peep out of you guys! If I call in, I get different stories from your staff and if I asked to be called I get a missed call! When I email your teams, I get asked to provide my personal information via email which goes against the POPI act so what unprofessional service is this? When I called in to say i was mislead no one offered help. The worst service provided to me ever and thats not even categorized in service providers! I want confirmation of what the resolve is for this because its been more than 2 months and im paying for a laptop i dont even have in my possession! I might as well have renewed my services with Vodacom because I was never treated this poorly with service. To anyone thinking of going with MTN please dont. Its a nightmare to feal with when things go wrong.