MTN - what a TERRIBLE experience!!!

The one star rating I put on this review is just so I can get to write of my experience with MTN. I have been a Vodacom babe my whole life, until 5 March 2021 when I opened a SIM only data account with MTN. Three years later when I wanted to cancel the contract, which I thought was running on a month-to-month basis, after the two-year contract, I learned of a huge amount I had to pay to cancel it. When I asked why, I was told the account was new as it had been renewed on 19 April 2023!

I queried this as I never renewed nor upgraded my account, but I was rudely dismissed. I proceeded to the store from which I opened an account and it was confirmed that the account was renewed without my consent. I was given *** to write to, and assured that I would be helped. I wrote to this email address on 2 March 2024, got a response on 5 March that the dispute had been logged, and I was to receive feedback within 3 to 5 days. I wrote again on 29 March, having heard nothing from MTN, but no one cared to respond. Meanwhile, MTN kept debiting my account. I ended up reversing the debit orders on a monthly basis. Now I am sadly listed by MTN!!!