MB
Miss B

1 reviews | Active since Sept 2016

28 Sept 2016, 09:10

MTN.. WHAT A RIPP OFF

<p>I sent MTN an e-mail a few months ago to enquire unexplained loss of DATA, I even made contact with the MTN branch where I logged a complaint, the service advisor recommended I switch off my data for an hour and switch it back on to see if there is a difference in my data balance. Guess what, YES THERE WAS AND IT WAS LESS. No feedback has been given to me regarding this matter. Ontop of it all I receive sms's saying my data has been depleted when I still have data on my phone.</p> <p>MTN is overpriced; data is expensive and disappears without reason.</p>

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Replies (2)
MTN South Africa
MTN South Africa's reply03 Oct 2016, 19:31
Official

Thank you for your post

We sincerely apologize for any inconvenience you may have experienced with our service.

We will engage with the relevant functional unit to assist and advise accordingly.

Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.

Kind Regards
Siphumezo
REQ:***

Best regards,

MB
Miss B's update12 Oct 2016, 16:23
Reviewer Update

Good Day Siphumezo

Still no feedback from MTN other than your response on my complaint and it has been 12 days.