PM
Pat M
1 reviews | Active since Apr 2012
05 Feb 2019, 12:00
MTN - WHAT A *******
MTN just advised me via sms they are increasing the voice call rate from R1.20 to R1.99 from 8 March 2019, on the My MTN Choice data plan. I thought you sign a 24 month contract anD there is no increase during this period. Surely this is not legal under the consumer Protection Act? What a ******* - how can MTN justify a 65% increase in their call charges??? This is totally unacceptable - especially as the cell phone service providers post records profits annually.
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MTN South Africa's replyOfficial
06 Feb 2019, 08:42Good Day Pat
Thank you for your post.
Please accept our apologies for any inconvenience caused.
Kindly note that MTN may in its sole and absolute discretion, amend the prices and/or call rates. Please note you may refer to our terms and conditions on www.mtn.co.za
It is certainly not our intention to dissatisfy our customers.
Warm RegardsBrendah LangaComplaints Management
Thank you for your post.
Please accept our apologies for any inconvenience caused.
Kindly note that MTN may in its sole and absolute discretion, amend the prices and/or call rates. Please note you may refer to our terms and conditions on www.mtn.co.za
It is certainly not our intention to dissatisfy our customers.
Warm RegardsBrendah LangaComplaints Management
Best regards,
MTN South Africa's reply06 Feb 2019, 08:42
Official
Good Day Pat
Thank you for your post.
Please accept our apologies for any inconvenience caused.
Kindly note that MTN may in its sole and absolute discretion, amend the prices and/or call rates. Please note you may refer to our terms and conditions on www.mtn.co.za
It is certainly not our intention to dissatisfy our customers.
Warm RegardsBrendah LangaComplaints Management
Thank you for your post.
Please accept our apologies for any inconvenience caused.
Kindly note that MTN may in its sole and absolute discretion, amend the prices and/or call rates. Please note you may refer to our terms and conditions on www.mtn.co.za
It is certainly not our intention to dissatisfy our customers.
Warm RegardsBrendah LangaComplaints Management
Best regards,
PM
Pat M's updateReviewer Update
06 Feb 2019, 11:44MTN that's amazing I am expected to keep to the terms of the contract BUT MTN can just do what they like - increase the charges and I am expected to pay! That attitude SUCKS on another level - If it was not MTN's intention to dissatisfy their cusomter WHY increase they charges by 65% ??? bunch of jokers - what arrogance
PM
Pat M's update06 Feb 2019, 11:44
Reviewer Update
MTN that's amazing I am expected to keep to the terms of the contract BUT MTN can just do what they like - increase the charges and I am expected to pay! That attitude SUCKS on another level - If it was not MTN's intention to dissatisfy their cusomter WHY increase they charges by 65% ??? bunch of jokers - what arrogance