MTN what a joke and ****!!

on the 7 Sept I emailed customer service and requested a cancellation form because my contract expires on the 23 Oct. I received a response from Tshepo where he adviced that I'll have to phone the retentions department and request the form. on the 26th Sept I mailed again and stated that I've phone 4 times and I'm on the line for more than 10min and their is no answer!! I requested the cancellation form again. I then hot a automated msg stating that they'll get back to me within 2 business days. I then got a mail from them bodily with a ref no. where she states that my quarry is handed over to retentions. in the mean time i have phoned another few times!!! today the 4th I've mailed again saying that NO has phoned me! giotsemang mailed: team pls assist with the below. now my problem is that I have to cancel a expiring contract 20 days before it expires if I do not wish to proceed with the network! ! now I have phoned numerous times and theirs no answer!!!it seems to me that we have to keep on the line to get the form but you guys makes it impossible to do that because we as customers gets irritated and frustrated and then drops the call because who has 15-20 min to stay on a blerry line!! it discourages us to phone again! i have less than 20 days left to cancel this contract that I've been trying to cancel for a while!! get back to me TODAY! this is madness!