KW
Kathryn W
1 reviews | Active since Jun 2019
10 Jul 2019, 13:10
MTN WHAT A JOKE
Well.... Nearly another month has passed and still MTN has not updated the attorneys of my account status. I am being harassed on a daily basis by Shapiro Sheikh attorneys for an amount that I do not owe. My MTN contract has since been converted to prepaid as I have completed it. My credit rating is shot to hell and I am unable to apply for my building bond. Thanks MTN for *****ing up my life.
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Replies (2)
MTN South Africa's replyOfficial
11 Jul 2019, 13:22Good day Kathryn
Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly note that the matter has been escalated to the Legal team for assistance.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Regards
Renall
Complaints Management Team
Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly note that the matter has been escalated to the Legal team for assistance.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Regards
Renall
Complaints Management Team
Best regards,
MTN South Africa's reply11 Jul 2019, 13:22
Official
Good day Kathryn
Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly note that the matter has been escalated to the Legal team for assistance.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Regards
Renall
Complaints Management Team
Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly note that the matter has been escalated to the Legal team for assistance.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Regards
Renall
Complaints Management Team
Best regards,
KW
Kathryn W's updateReviewer Update
11 Jul 2019, 16:15Not a chance MTN.... Your service is deplorable. I'm just so grateful that my contract is up and I never have to deal with your incompetence again. Good riddence!!!
KW
Kathryn W's update11 Jul 2019, 16:15
Reviewer Update
Not a chance MTN.... Your service is deplorable. I'm just so grateful that my contract is up and I never have to deal with your incompetence again. Good riddence!!!