CG
Celeste G
1 reviews | Active since Jun 2015
29 Jun 2015, 17:33
MTN WHAT A JOKE
Sim Swop done Friday Morning at 09h00. <br> 17 Phone calls to call Centre,<br> 10 reference numbers<br> 9 visits to MTN Kolonnade<br> 72 hours later!!!<br> PHONE still \NO SERVICE"<br> Call centre says"
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Replies (1)
MTN South Africa's replyOfficial
08 Jul 2015, 15:00Hello Celestelegrange,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records the sim swap was succesfully processed and the sim card is active.
We would like to assure you that we are actively working to improve our service levels.
Regards,
Bronwyn
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records the sim swap was succesfully processed and the sim card is active.
We would like to assure you that we are actively working to improve our service levels.
Regards,
Bronwyn
REQ:***
MTN South Africa's reply08 Jul 2015, 15:00
Official
Hello Celestelegrange,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records the sim swap was succesfully processed and the sim card is active.
We would like to assure you that we are actively working to improve our service levels.
Regards,
Bronwyn
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records the sim swap was succesfully processed and the sim card is active.
We would like to assure you that we are actively working to improve our service levels.
Regards,
Bronwyn
REQ:***