RC
Ryan C

1 reviews | Active since Feb 2015

01 Feb 2017, 10:54

MTN - What a disgrace of a network "provider". I will most definatly be moving to another carrier A.S.A.P!

<p>I don't know where to begin...</p> <p> </p> <p>I have been with MTN ever since I had a cellphone (14 of my 25 years of existance). </p> <p>They are on a rapid decline in service and customer support and rapid incline in pricing and rates.</p> <p> </p> <p>I have been trying to resolve an issue on a contract for weeks on end. I have contacted more than 5 people at the call centre on different ocassions all suggesting different options to try and resolve the problem to no avail. I have emailed MTN customer care and rescieved a reply requesting futher concact and personal details. Surely you have this on record? </p> <p> </p> <p>Since then I have not heard from MTN. Upon trying to mail customer care today, I discovered that any mail to a mail address ending in ********** is undeliverable.</p> <p> </p> <p>Failing to send an e-mail, I tried to call the call centre on 808 from my MTN headset, I do not not even get a ring beforce the call is ended. What's going on over at MTN?</p> <p> </p> <p>I have now turned to HelloPeter in order to get a response from MTN because apparantly they only do damage control for the corporate image on media platforms such as these.... </p> <p> </p> <p>The issues with MTN far outnumber the positives, or rather "non-issues" as I fail to see the positives.</p> <p> </p> <p>Looking forward to the well worded BS response...</p>

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