MTN - what a disgrace !

MTN, what are you doing ? Why are you making your clients feel like ********s ???? I understand that there is a lot of money laundering etc BUT for heaven's sake why must we all feel like we are ********s. Background : I have had a cell phone with MTN for the past 30 years. We have always paid this phone from our business acount. NO issues, EVER ! So it comes to renewing the contract last week. I go in as normal, hand in CK document, my ID as I am member, Proof of bank account. They come back, firstly not accepting a proof of bank account unless it is sent directly to MTN from the app or going into a bank and having the bank send it (here I have to LOL - really - do you think the tellers at the bank will do this ????). And if this isn't done, they want 3 months bank statements. What the actual ! So I send the proof of bank account directly to the MTN store. Then my ID wasn't clear enough, send another. Ok, think we in the clear now. NO WAYS ! Now they want me to come in and do finger prints ????? I do this as calmly as possible, feeling like a real ******** ! You think it's over - think again ! Then there are these randomly set questions you need to answer - is your husband's name x,y or z, do you bank with x.y or z , do you have a store account with x,y or z etc. I answer these (deep breathing here !). It says I have answered incorreclty, we do it a second time and again says I have answered incorrectly and it BLOCKS me ! Need a manager to come unblock this. Got to re-sign the contract 3 times ! Because of the differences added each time ! I cannot blame the employees as they are doing a process. A process they are also not knowledgeable about and don't know how to work. At least train the employees if you are going to implement a sytem !!!!!!!!!!!!! I was left very frustrated, irritated, feeling like a ********. Get your act together MTN - very disgusted with the process now.