MTN, What a disgrace!

Absolutely appalled with the service! Our Wifi has been off for over a month now. We have been paying our 3year contract for just over 2 years now and have never missed a single payment. When you phone for assistence, they send you in circles and you can never speak to anyone who actually knows what's going on. When I go into the store, I get an assistent manager who can't even great you with eye contact. When I speak to the technical department, they tell me the Tower is down and they with escalate the issue... They have been escalating the issue for over a month and I am still sitting without Wifi! We have logged numerous tickets and we just get told to be patient, but they fail to even consider how much money I have to spend on Data just to keep all morale in my household in tackt. I will never be reimbursed for that money. It's like their sole purpose is to drive their customers to the point of insanity! I am feeling nothing but Rage for MTN and I feel so sorry for the next sucker that has to deal with the same issue 😥