MTN "We've got you covered" Please change your Slogan, or you "ROBOTS"

I am so disappointed in customer care service MTN SA or lack there off. It took me 2 days to get replies and answers from them. They lack the knowledge of the business or do not care. I asked questions yesterday and they either didn't bother to read the message or didn't care enough about my situation. Eventually i was told to go to the MTN store to sort out. I had to go all the way to the store to hear it's not possible. I mailed customer care back to complain? to date not a response not a apology, not a sorry!!!!!

I mailed Nigeria first by mistake and within 5 minutes a had a reply from Adeshola who was sympathetic to my situation because she took time to read what my email was about and gave me the correct email for MTN SA (Useless MTN SA) and wished me well. THANK YOU MTN NIGERIA WELL DONE FOR EMPLOYING ADESHOLA

My situation that customer care SA didn't give a damn about: My husband is missing MTN sim card in vehicle as tracker. Sim expired past 90 days.

Simple question was, is it possible to re-use the same sim in the vehicle and allocate a new number? Took all of the above 2 days. Someone's life is at stake, I am desperate for help and this was the response i got.