1 reviews | Active since Oct 2013
Mtn Westwood Mall
<p>Bad service. Firstly Miss Zulu did not know there new system called Helios</p> <p> After spending over an hour in the shop to renew a contract and the only customer there I was arogantly told that they have no paper to print on eith no solution. They were told to cancel everything which was not done and once again I had to spent previous time in anothertn shop to wait for the cancellation</p>
Hi Alice van der Merwe
Refer to reference number REQ: ********** .
We spoke on the phone and I accpeted your apologies, but noticed on my new account that you had not given me one month subscribtion free as promissed by yourself.
Also refer to reference number ********** 08 handled by Beryll at the call centre after holding on for more than 35minutes before someone spoke to me, who was very helpfull regarding changing my debit date which was not done by Bongani requested in August for 15 October. The debit order of the 7th October was returned by the bank, needless to say that I was charged with unpaid debit fees.
No email request are answered.
The package I renewed at Pavillion was for 10gb data normal and 20gb night data, but received a message from MTN that I only get 10gb night data and 10gb normal data, what is happening.
The problems MTN just never seem to end.
Regards
Annette Coetzer
Contact no. ********** 718
Email **********
Hi Alice van der Merwe
Refer to reference number REQ: ********** .
We spoke on the phone and I accpeted your apologies, but noticed on my new account that you had not given me one month subscribtion free as promissed by yourself.
Also refer to reference number ********** 08 handled by Beryll at the call centre after holding on for more than 35minutes before someone spoke to me, who was very helpfull regarding changing my debit date which was not done by Bongani requested in August for 15 October. The debit order of the 7th October was returned by the bank, needless to say that I was charged with unpaid debit fees.
No email request are answered.
The package I renewed at Pavillion was for 10gb data normal and 20gb night data, but received a message from MTN that I only get 10gb night data and 10gb normal data, what is happening.
The problems MTN just never seem to end.
Regards
Annette Coetzer
Contact no. ********** 718
Email **********
Still no response so sad MTN
Still no response so sad MTN