MTN Westwood - Incorrect package

Dear MTN

Complaint regarding Westwood Mall.

I went to Westwood branch 19July to upgrade my contract to the Nokia 7 plus on the medium package, as the Pavillion branch did not have stock. I was advised on the day by Pearl that the package cost R350. While waiting over an hour the staff were more interested in complaining about the work conditions of MTN and the fact they had to pay back for any training MTN does with them including the training of using the MTN system. Around 6pm they were more interested in leaving the store and told me they would finalise the contract and email it to me over the weekend. An Indian guy that lives in Amanzimtoti and Pearl left the stop while Kaylene continued to help. (Took 3 staff members to help thus far). After sitting there for over an hour Kaylene asked for my email address and said she will finalise the contractor when the system is back up and send me the contract over the weekend, I agreed. Over the weekend I receive an SMS saying I was upgraded to the small package. I tried contacting them over the weekend but its very rare for the branch to answer their phone and finally got hold of Kaylene on Monday or Tuesday who advised that no the small package is R350 and they made a mistake, and I need to come back into the store for them to change the contract. I advised her that online and the July Brochure clearly state that the small package is R299, they must give it to me on the price they told me the medium package is (R350) and I am not willing to come back to the store as it was their mistake. Upon numerous phone calls, I told them take the phone back and I will take the contract from Pavillion. I finally spoke to regional Manager Nick and advised him of the problem. I eventually agreed to pay R369 on the medium package although that was not what I was initially told and just asked them to upgrade my package. Till today my contract has not been changed to the correct package. Once my data and minutes are finished and I need to buy for the month would MTN Westwood compensate me as prepaid rates are much more than contract rates? Would Westwood compensate me for all the call, and time and energy wasted on trying to get this matter resolved since July?? Please can somebody provide me feedback as the Westwood branch very rarely answers their calls.