1 reviews | Active since Oct 2016

30 Dec 2015, 13:53

MTN Westville Mall is a Nightmare

I app**** for a contract It was approved and over a month later I'm still waiting for my contract. The store **** to me on the offerings of the contract. They said they cant give me my prepaid mtn number on contract. They NEVER contacted me, after saying they would on numerous occasions. I went to the store at least ten times to enquire on my contract and more than half the time they said their systems were down. I was told to go to Westwood mtn and I did, but westwood sent me back to Westville mtn. Westville mtn gave my phone without the contract sim to try to appease me. I was not served today because they were busy stock taking IN THE MIDDLE OF THE DAY! I am at wits end. I am returning the phone tomorrow and I'm going to Telkom moblie. I have also heard of this happening to other people. This is not how you treat customers!

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Replies (1)
MTN South Africa
MTN South Africa's reply31 Dec 2015, 12:28
Official
Hello shereenbejai,

Thank you for your post.

We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.

Kindly note that the matter has been referred to the relevant management team for urgent attention. They will investigate and revert to you with feedback and a way forward.

Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.

Regards
Nompumelelo
REQ:***