1 reviews | Active since Sept 2019
MTN - Westgate Shopping Centre
Good day
On the 05th of August 2019 I took out a data contract, I've experienced issues & network problems, on the 10th of August 2019, i took the device in to get it 'Cancelled"
Since then, i have been to the MTN store @ Westgate Shopping Centre in Roodepoort probably over 10times just to ensure this cancellation has been adhered too.
All i get is lame excuses that the Retentions/Cancellations department is handling it.
Till this day, i have never received any Invoices for purchase of the contract
Yesterday at the store i phoned the Manager (Bruce), he tells me he will keep me in the loop & let me know what's going on, yet again....nothing
You left me no choice but to go the Legal route, cause it's the only way my voice will be heard
How can these people honestly represent the brand MTN ???????
It's so shameful to even talk to them face to face, they lack customer focus, they have no clue what they talk about, perhaps customers talking to a wall will bring some satisfaction at that store
I await to see if this complaint gets recognized
Regards
We sincere apologized for any inconvenienced caused
We do require the MTN account number for assistance, the store need to assist us with the notification that the devices was returned, once this confirmation received we need to receive the RMA number from our MTN warehouse to confirm the device was returned from store.
Once the RMA number is received we can reversed the term date.
We will contact you tomorrow for assistance with details.
Kind Regards,
Alice van der Merwe
MTN
Best regards,
We sincere apologized for any inconvenienced caused
We do require the MTN account number for assistance, the store need to assist us with the notification that the devices was returned, once this confirmation received we need to receive the RMA number from our MTN warehouse to confirm the device was returned from store.
Once the RMA number is received we can reversed the term date.
We will contact you tomorrow for assistance with details.
Kind Regards,
Alice van der Merwe
MTN
Best regards,
Best regards,
Best regards,
We have sent the request to the MTN Warehouse and MTN store Roodepoort to assist us with the RMA number for the device with IMEI number ***, SM-G920F Galaxy S6.
Once the store and Midrand MTN Warehouse confirmed the device is received back from the store the contract will be cancelled, however the invoice billing for R293.33 is valid due to usage on the sim card.
Debit order has been cancelled.
Kind Regards,
Alice van der Merwe
MTN
Best regards,
We have sent the request to the MTN Warehouse and MTN store Roodepoort to assist us with the RMA number for the device with IMEI number ***, SM-G920F Galaxy S6.
Once the store and Midrand MTN Warehouse confirmed the device is received back from the store the contract will be cancelled, however the invoice billing for R293.33 is valid due to usage on the sim card.
Debit order has been cancelled.
Kind Regards,
Alice van der Merwe
MTN
Best regards,
The MTN store Manager Bruce confirmed the device is still instore and the pickup request will be log today for the device to be picked up for delivery to MTN warehouse.
Once they received the device RMA number will be provided and contract cancelled.
Kind Regards,
Alice van der Merwe
MTN
Best regards,
The MTN store Manager Bruce confirmed the device is still instore and the pickup request will be log today for the device to be picked up for delivery to MTN warehouse.
Once they received the device RMA number will be provided and contract cancelled.
Kind Regards,
Alice van der Merwe
MTN
Best regards,