MTN Westgate Mall Mitchells Plain Cape Town

I upgraded my cellphone contract nearly two months ago with MTN in Westgate Mall, Mitchells Plain Cape Town. Admittedly that was my first mistake. Even though petrol is so expensive, I should have gone branches like Century City or V&A Waterfront to get appropriate service. The cellphone package I selected was priced at R299 per month. I however opted to have my tariff package increased in order to get more data and MTN minutes. I noticed that I didn't get the agreed tariffs and reported this to the consultant who assisted me. I was promised a sms with a reference number as well as a call back from him. Two weeks passed and I didn't hear from him. I called several times and left messages for either him or the branch manager to call me, because apparently no other consultant could or was willing to assist me. Another week passed with no call back. I called again and managed to speak to the branch manager, who assured me that she would attend to my query. I received a sms a few minutes later and she followed up with a phone call. I called the branch again a week later, spoke to the relevant consultant who promised to look into it and call back. I am yet to receive a call back from him. I now call daily, sometimes no one answers the phone, other times I am met with condescending "yes my dear" responses and an attitude of indifference. The problem is that I am legally bound by this contract, yet no one seems to care about resolving this query. I phoned the call centre and was told to take this matter up with the branch, I logged a call on MTN's website and still haven't been contacted by anyone. This is blatant abuse!!!I cringe to think how clients with limited resources deal with MTN. Please learn from my mistake and pay the little extra to other cellphone providers, at least you get standard service.