MTN Westgate mall

I was at the Westgate branch of MTN earlier today and had the most disrespectful, belligerent, and prejudiced employee serving me.

In my distress I did not happen to get his name but he was a tall man with short greying hair.

When I entered, he was busy enjoying a conversation with his colleague. I guess he felt that since it was after 4 there was no reason for me to be there. Next my brother whose contract was on my name had to wait outside, fair enough I guess, covid protocols. But later I notice it was specifically just him, because 3 other people in the store had 2 or more people per customer and two of those customers came in after me.

But ignoring the blatant ****** aside, when I was trying to address the problem he never let me finish my sentence. Interrupting me multiple times before I can finish speaking.

Not to mention even after I said what happened, it was more than apparent that he'd just ignored me as he blatantly asked about the exact same thing I said twice already.

So to anyone wondering if whether or not they should get a contract with MTN I would sooner advise you to sell your soul or go entirely without cellular communication, let alone any of the much less harsh options such as using any other cell network including the well meaning but *********** Cell C, before I would tell anyone to ever use a network provider with either such an abysmal lack of discipline and customer oriented service in their training or their willful choice to have such indecent and unprofessional individuals at their customer service centres.

I've had bad service with Telkom before. Their staff lies and makes promises they can't keep. But I'd still choose them over this.

Just a heads up to anyone thinking of switching to MTN. Their service is disgusting. Even if their network coverage is decent enough.