Mtn..... Well its bittersweet.

Im giving a middle star as this can go to either side of the spectrum. This is where i made the horrible mistake of giving mtn a chance. Iv been with vodacom for over 20yrs. I recently went to mtn in fourways to sign up for a 25gb anytime gold contract. Jumping through unnecessary hoops to give you money. Only to realise that the wrong contract was loaded (15gb). I eventually canceled contract A and redid it through the 135 call centre. Waited more than a week for contract B to arrived.

This is where it becomes bitter sweet and more positive. Last friday after work i head to mtn shop in Alberton City mall to be helped by Christopher. He saw that i was very frustrated but he was amazing, patient and helped as much as he could. One star up from 0 stars. I wanted to transfer my 084 number (over 20yrs on this number) to contract Bs simcard. Simple right? He couldnt help but he did help me with the call centre. I went through retentions then customer care then eventually found an agent to help me do a number swop. Coolio. This morning (monday) i suspect nothing has happened... No sms, nothing. I call the customer care call centre and landed up with MTNs shining star. Chulumanco Soya. She assisted me to redo the number swop from prepaid to contract B. One simcard, one number, one contract. Now im waiting for the system to process and see if it works? Chulumanco gives 2 more stars. I would give more due to her but overall the experience with mtn has been like pulling teeth. Chulumanco is absolutely amazing!!!!! She has saved the relationship thus far. Christopher has also helped in a positive way. If it wasnt for staff like these.... Mtn would be extinct!!