MTN "wegotu" means nothing

I realise with lockdown this is a poor time to post negative reviews, however I am absolutely tired of trying to resolve my issue for over 3 months with more than 5 people and having gone in-store and still be disconnected from my services. I even went in to store before lockdown to ensure I provided everything they requested (for the 5th time) to avoid being disconnected in error again...but no!!! Who can: 1. reconnect my services 2. Fix up my information to current ( all was working well until MTN changed over to a new system and load my details and reverted to those of more than 10 years ago that are no longer true

PLEASE HELP