1 reviews | Active since Dec 2012
MTN Wegotu does not apply to me, Definitely does not have me
I had a MTN contract that ended early 2015. While moving and changing jobs I was late with the final R186 payment, even though for most of the two years my payments were ahead and more than the invoice required. I was handed over to MBD and paid accordingly. Now 2018 they have still blocked my name. I cancelled my Vodacom contracts as I am not prepared to carry on with poor service, but hey, guess MTN is just as bad. It is more than a week and a half ago from applying for a new contract that I still have no answer. I have even obtained a proof that I paid my account from MBD and sent it to MTN. Another 5 working days and still nothing. MTN Wegotu definitely have not got me. I want to do business with you. Sort my old account and status out please, like in yesterday. Thanks
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please give us a chance to look into this and revert back to you.
Warm Regards,
Ayanda Mthimkhulu
Complaints Management Team
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please give us a chance to look into this and revert back to you.
Warm Regards,
Ayanda Mthimkhulu
Complaints Management Team
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes. As per our telephonic conversation please note that the legal status has been lifted off against your name. You can proceed with your application at one of our stores.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Warm Regards
Ayanda Mthimkhulu
Complaints Management Team
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes. As per our telephonic conversation please note that the legal status has been lifted off against your name. You can proceed with your application at one of our stores.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Warm Regards
Ayanda Mthimkhulu
Complaints Management Team