JM
Jeanne M
1 reviews | Active since Dec 2009
20 Aug 2019, 18:47
MTN - WEEKS WITH NO RESPONSE
I have called, emailed, called, called, emailed and emailed again to get a copy of my contract (that has been cancelled) as my online login was also cancelled when I cancelled my subsciption. NO RESPONSE FROM ANYONE!! I am sure that legally you need to keep contracts for a certain number of years. I need proof of ownership of the phone that was given with the contract which is listed in the contract!!!!!! Can someone please get back to me on EMAIL
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Replies (5)0
Replies (5)
MTN South Africa's replyOfficial
22 Aug 2019, 10:21Good day
Thank you for your post.
We tried calling you but there was no answer. Could you kindly provide us with your ID number or advise on what time we can call you for more information with regards to you post.
We apologies for the inconvenience experienced.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us. Warm Regards
Sizwe Schoeman Complaints Management team
Thank you for your post.
We tried calling you but there was no answer. Could you kindly provide us with your ID number or advise on what time we can call you for more information with regards to you post.
We apologies for the inconvenience experienced.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us. Warm Regards
Sizwe Schoeman Complaints Management team
Best regards,
MTN South Africa's reply22 Aug 2019, 10:21
Official
Good day
Thank you for your post.
We tried calling you but there was no answer. Could you kindly provide us with your ID number or advise on what time we can call you for more information with regards to you post.
We apologies for the inconvenience experienced.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us. Warm Regards
Sizwe Schoeman Complaints Management team
Thank you for your post.
We tried calling you but there was no answer. Could you kindly provide us with your ID number or advise on what time we can call you for more information with regards to you post.
We apologies for the inconvenience experienced.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us. Warm Regards
Sizwe Schoeman Complaints Management team
Best regards,
JM
Jeanne M's updateReviewer Update
22 Aug 2019, 10:56Hi Sizwe,
Thanks for your response, it is appreciated. Unfortunately I am out of the country and the reason why I requested to be contacted via email. I can give you my contract number if that will help. If you would like to give me your number, I can call you when I am out of meetings. My email address is ***.
Regards,
Jeanne
Thanks for your response, it is appreciated. Unfortunately I am out of the country and the reason why I requested to be contacted via email. I can give you my contract number if that will help. If you would like to give me your number, I can call you when I am out of meetings. My email address is ***.
Regards,
Jeanne
JM
Jeanne M's update22 Aug 2019, 10:56
Reviewer Update
Hi Sizwe,
Thanks for your response, it is appreciated. Unfortunately I am out of the country and the reason why I requested to be contacted via email. I can give you my contract number if that will help. If you would like to give me your number, I can call you when I am out of meetings. My email address is ***.
Regards,
Jeanne
Thanks for your response, it is appreciated. Unfortunately I am out of the country and the reason why I requested to be contacted via email. I can give you my contract number if that will help. If you would like to give me your number, I can call you when I am out of meetings. My email address is ***.
Regards,
Jeanne
MTN South Africa's replyOfficial
22 Aug 2019, 14:22Thank you for your response, We tried sending you an email as per address provided but it came back as failed. You may email me your details to *** and I will feedback to you soonest.
Best regards,
MTN South Africa's reply22 Aug 2019, 14:22
Official
Thank you for your response, We tried sending you an email as per address provided but it came back as failed. You may email me your details to *** and I will feedback to you soonest.
Best regards,
JM
Jeanne M's updateReviewer Update
23 Aug 2019, 11:49I have receved an email from you on my yahoo email address and have rep**** to you listing alternative addresses. the details you have sent are starred out. It reads ou may email me your details to *********** and I will feedback to you soonest. Can you possible text me?
JM
Jeanne M's update23 Aug 2019, 11:49
Reviewer Update
I have receved an email from you on my yahoo email address and have rep**** to you listing alternative addresses. the details you have sent are starred out. It reads ou may email me your details to *********** and I will feedback to you soonest. Can you possible text me?
JM
Jeanne M's updateReviewer Update
23 Aug 2019, 17:15Hi
Can someone please respond
Can someone please respond
JM
Jeanne M's update23 Aug 2019, 17:15
Reviewer Update
Hi
Can someone please respond
Can someone please respond