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Riaan W

1 reviews | Active since Apr 2014

22 Nov 2018, 08:53

MTN. Week 7 with half my service. Escalated. Still no joy. Being IGNORED AGAIN by MTN.

I have been patient, I have been rude, I have talked nicely, I have shouted. NOTHING SEEMS TO WORK. I have a data share contract account. I cannot get one of my kid's numbers to work on this. I have tried different sim cards, different phones, did a sim swap, called over 20 times and wrote as much e-mails. I've also written 3 reviews here. Every time a write a negative review, I quickly get an apology. Then someone tries a while to get it resolved, and then total silence. I have yet to come across a company that fails so miserably on customer service. They take my money every single month and only provide 2/3 rds of the service I am paying for. It is an inconvenience to say the least. I am so disappointed. Shame on you MTN.

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Riaan W's update22 Nov 2018, 10:02
Reviewer Update
Dear Roanne What is a FAIR turn around time? I get ZERO feedback UNLESS I post here. I wrote Portia an email on Monday midday stating" This is just a friendly reminder that this issue is still not resolved". And I received ZERO feedback or reply . I posted here this morning and within 30 minutes a mail from Portia and a reply here. See the frustration????? You say it is not your intention to displease me, BUT this is what happens when you don't resolve a problem, and when a client follows up via e-mail 3 days later and you still ignore him for another 3 days AGAIN.