MTN #wedontgotu

I placed an upgrade order through their website on the 9th of June 2020. Shortly after I received a confirmation of the upgrade request being processed. Since then I have received no communication regarding the process or the ability to track the status. I filled in the form on their 'Contact Us' page where I was sent an automated reply regarding cancellation of contract instead of the aforementioned upgrade. I then called the customer care line as this is the only other method to contact them. The first time I was transferred to the upgrade department after selecting the prompts to speak to someone regarding my upgrade. The upgrade consultant then advised that I should be speaking to someone in a different department for online upgrades and proceeded to transfer me to a non existent extension. I call again, using the same options as before, the agent who answered this time advised that the consultant who is assigned to my case will need to call me back as they are busy. Throughout all of this I am still in the dark regarding the upgrade, I have no way of speaking to someone competent in solving a simple Yes/No/Maybe let alone any semblance of customer service. I am unhappy that a customer of over 10 years can't even be communicated with, just ignored.