cR
claudine R
1 reviews | Active since Jul 2014
31 Mar 2016, 08:08
Mtn website shows im due for an upgrade
On Saturday the 26/03/2016, I dialled *141*5#, selected option 2 which is upgrade eligibility, and guess what? it showed that I'm due for an upgrade, i then went to their website [URL Removed] and guess what, I put my number in and again it showed that I'm due for an upgrade.<br> <br> I then decided to go to the MTN store in Westgate shopping mall the following day, very excited to do an upgrade...<br> when I get to the store, after providing the consultant with all my details, she then tells me that I'm not due for an upgrade...<br> This means that the MTN website and the MTN dial string I dialled **** to me, which means that MTN is a LIE!!!<br>
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MTN South Africa's replyOfficial
31 Mar 2016, 21:13Hello diondre25,
Thank you for your post
We are terribly sorry for the inconvenience that you have experienced as a result of this. We completely understand the frustration it causes.
The actual period served in your 24 months contract term is 12 months and you will be eligible for an upgrade in month 21.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ:***
Thank you for your post
We are terribly sorry for the inconvenience that you have experienced as a result of this. We completely understand the frustration it causes.
The actual period served in your 24 months contract term is 12 months and you will be eligible for an upgrade in month 21.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ:***
MTN South Africa's reply31 Mar 2016, 21:13
Official
Hello diondre25,
Thank you for your post
We are terribly sorry for the inconvenience that you have experienced as a result of this. We completely understand the frustration it causes.
The actual period served in your 24 months contract term is 12 months and you will be eligible for an upgrade in month 21.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ:***
Thank you for your post
We are terribly sorry for the inconvenience that you have experienced as a result of this. We completely understand the frustration it causes.
The actual period served in your 24 months contract term is 12 months and you will be eligible for an upgrade in month 21.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ:***