MTN -We will take your money and give you whatever we want

My wife and I took out a 5g contract three months ago. We are supposed to get throttled data after using 400gigs per month as stated on their promotional material and written and explaind in their fine print.

We phoned Nombuso Mbere from MTN in Cape road after two weeks of having the contract to let her know we have been throttled. She said it is Pro Rata. But mind you we were 27 days from the end of the month ( when the new contract started) so we should have recieved 359 gigs for that month. We used 200. The next month we contacted head office to try and get it sorted out.

We came into contact with Anton Kapp mtn port elizabeth manager. Ayoob Brood store manager was also no help. Nothing got sorted. The regional manager was also involved Stephen Arthur and the sent us this:

SMC/*** to investigate if you are being throttled at 200GB on *** and if so what the reason may be.

Till now we can phone and email till we are blue in the face. But nothing gets sorted. Their facebook team also does nothing and ignores you. Their call centre is just not worth having either.

We are verybdissapointed in ourselves with going whith MTN and with these people for not doing their jobs. If we ran our business and treated our customers this way we would be out of business in a month.

We also have a billing issue with switching bank accounts for the debit order and that could also not get sorted