MTN - we don't care

I app**** online for a contract on the 24th of September and after today I have not got a call from MTN.although I am an existing customer but the service today that I'm getting from MTN is absolutely disgraceful.

I have only an automated email with the reference number regarding the contract that I have app**** for. I've contacted MTN online MTN retention MTN direct MTN customer contact centre but no one seems to know about my order, although I have a reference number what the details of my order. I'm thinking of taking my business to vodacom we might get a better service and even a better deal.