GP
Garreth P
1 reviews | Active since Mar 2019
29 Mar 2019, 07:32
MTN WAVES NO REWARDS
Hi All
I have a company contract with MTN and been using it for more than 5years now. What bothers me is that why does it use out of bundle rates when data is finished without me activating this option...General Data Protection Regulation?
Apart from that MTN WAVE & WIN bundle rewards has stopped giving rewards for the last 3 months (my observation). These rewards are beneficial for customers as data cost with your network don't always come cheap....I believe rather not promote this WAVE & WIN option if u no rewards are available.
In the past, it gave data and free minutes......NOW NOTHING BUT A WEAK EMPTY WAVE after my over 20 waves unsuccessful.
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Replies (2)
MTN South Africa's replyOfficial
01 Apr 2019, 11:43Good day Garreth
Thank you for your post
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note that you have not added your contact number so that we can investigate your query. Please provide your MTN number for further investigation.
We would like to assure you that we are actively working to improve our service levels.
Warm RegardsZenetta Portia ViljoenComplaints Management team
Thank you for your post
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note that you have not added your contact number so that we can investigate your query. Please provide your MTN number for further investigation.
We would like to assure you that we are actively working to improve our service levels.
Warm RegardsZenetta Portia ViljoenComplaints Management team
Best regards,
MTN South Africa's reply01 Apr 2019, 11:43
Official
Good day Garreth
Thank you for your post
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note that you have not added your contact number so that we can investigate your query. Please provide your MTN number for further investigation.
We would like to assure you that we are actively working to improve our service levels.
Warm RegardsZenetta Portia ViljoenComplaints Management team
Thank you for your post
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note that you have not added your contact number so that we can investigate your query. Please provide your MTN number for further investigation.
We would like to assure you that we are actively working to improve our service levels.
Warm RegardsZenetta Portia ViljoenComplaints Management team
Best regards,
GP
Garreth P's updateReviewer Update
10 Apr 2019, 12:25Hi Zanetta
My number is ***. This sim i use in my ****le for my laptop internet, so if you call can u use my alternate number ***...Thanks
GP
Garreth P's update10 Apr 2019, 12:25
Reviewer Update
Hi Zanetta
My number is ***. This sim i use in my ****le for my laptop internet, so if you call can u use my alternate number ***...Thanks