MTN Waterfall Mall Store Number: 51

I recently visited MTN Waterfall Mall Store Number: 51. This store obviously does not want to stay in business. I had a MTN month to month lte package, after a while I decided that I want to upgrade it to the bigger option. The staff told me that there is a 30 day cancelation period on the month to month product, as soon as you want to cancel they take everything from you and still have to pay an additional month and you are 'prohibited from leaving with the equipment. . .I can understand but the part that I don't understand is paying for a additional month. I then consulted with MTN customer care which where I was told there's no 30 day cancelation. After going back AGAIN on Saturday where I told the consultant that there I want to cancel to upgrade she told me sorry she can't help me they have no stock I should check with another store and that I am plainly stuck with a dead slow router she can't assist me. Then I went to the other store where they told me if I want to cancel I should do it at that store. Unlike the other store they where actually helpful.

The staff at store 65A are basically just sitting there and pulling salary while wasting the costumers time. They make it obviously they don't want to help when you walk in. After having to ARGUE with the other consultant that there is no 30 day cancelation the trainee (he's been wearing the same trainee badge since December 2023) tells me to calm down although they can argue and you should keep your mouth shut? This has been the worse experience I have ever had in the retail sector. The staff are unavailing, under trained, misinformed and self-righteous. I will NERVER IN MY LIFE recommend any one to go and WASTE their time with this useless shop.