MU
Mohammed U
1 reviews | Active since Mar 2019
20 Mar 2019, 13:02
Mtn wasting my time
I upgraded my contract 2 contracts year, one of which is fine however the second contract is not what was agreed upon over the phone, i was promised to have the entertainment pass for 12 months however i dont. The mtn call centre is useless, i dont have a copy of my contract and mtn customer service cant help me out, they logged an escalation but still nothing, they insist i should speak tp the sales department which is a third party and which will cost me even more. Absolute horid service
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Replies (2)
MTN South Africa's replyOfficial
22 Mar 2019, 09:31Good day Mohammed Umar
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kindly note that your query has been escalated. Feedback will be provided.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsDinesh KowlasarComplaints Management team
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kindly note that your query has been escalated. Feedback will be provided.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsDinesh KowlasarComplaints Management team
Best regards,
MTN South Africa's reply22 Mar 2019, 09:31
Official
Good day Mohammed Umar
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kindly note that your query has been escalated. Feedback will be provided.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsDinesh KowlasarComplaints Management team
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kindly note that your query has been escalated. Feedback will be provided.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsDinesh KowlasarComplaints Management team
Best regards,
MU
Mohammed U's updateReviewer Update
23 Mar 2019, 10:05Hi Dinesh,
I do understand, as i also work in customer service however being **** to by multiple advisors, even being put through to a department thats closed and having wait, makes the situation worse.
MU
Mohammed U's update23 Mar 2019, 10:05
Reviewer Update
Hi Dinesh,
I do understand, as i also work in customer service however being **** to by multiple advisors, even being put through to a department thats closed and having wait, makes the situation worse.