1 reviews | Active since Dec 2016
MTN wasting my time
<p>I've been trying to migrate to a higher package since February 2017 but to no avail. I've completed the forms for one contract in Feb and for the other contract in April or May at the Kokstad branch and have been told it will take 24 hrs but 6 months down the line nothing has been done on both the contracts. I've even contacted the MTN help line to no avail. I've visited and called the store but no one can sort out the issue or give me any reason why it has not been done and I've had to purchase additional airtime for my business as the migration to a higher package has not been processed.</p>
Thank you for your post.
We acknowledge the receipt of your complaint.
Kindly receive our sincere apologies for the inconvenience caused.
Please be advised that this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
regards
mike
Complaints Management Team
Reference Number: ***1
Best regards,
Thank you for your post.
We acknowledge the receipt of your complaint.
Kindly receive our sincere apologies for the inconvenience caused.
Please be advised that this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
regards
mike
Complaints Management Team
Reference Number: ***1
Best regards,