AN
Alan N

1 reviews | Active since Nov 2013

10 Nov 2015, 13:36

MTN WASTES MY TIME

On 6 November 2015 I app**** for a cell phone contract with MTN Chatsworth, despite providing all documentation and fulfilling all the set requirements I was told that my company was not registered on their service providers data base (Trans Union), they sited that no annual returns were submitted therefore the company was not registered, on 10 November 2015 I had provided documents that proved both Trans Union and MTN was wrong in their assumption, Trans Union promptly went about to change the status of my company as active, MTN did NOTHING to resolve this situation except delay me and abuse my time, a bunch of dis-respectful people, I did go about contacting their Mount Edgecombe Regional head office via telephone and email at 11 00 and nobody seem to be interested in the least, I have yet to receive a call from customer care or should I say customer don't care department, at 12 30 today I get another call from their chatsworth branch asking me to provide them with proof of address, which I had clearly provided to them on the company registration documents. Mtn and its entire staff contingent are ***********, they are most unfriendly and have no knowledge of protocols

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Replies (1)
MTN South Africa
MTN South Africa's reply16 Nov 2015, 11:41
Official
Hello IreenUmur,

Thank you for your post.

We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.

The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.

Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.

Regards
Thabelo
REQ:***