MTN WASP Services SOLVED
<p>Over the past 6 months MTN has debited extraordinarilly large amount from my account and only found out that it was due to WASP services I didnt approve on my wifi ****le. I told MTN to Stop all these subscriptions and I contacted each WASP provider individually.</p> <p>Now yesterday I see they debited the same amount roughly and now I have to go through all that again. I tried calling their customer care but after 60min I gave up.</p> <p>Heres the solution: I reversed the debit order as Ive manually deactivated the subscriptions last month and also emailed each WASP company and told MTN to stop these on my accounts. Now MTN can send me statement each month and Ill gladly pay the contract amounts I agreed to.</p> <p> </p> <p>If they have a problem they can contact me instead of me wasting money and time calling them (My cell is on Cell C and Ive never had this problem. I also have a vodacom contract without this problem.</p>
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MTN South Africa's replyOfficial
03 Dec 2016, 21:59Thank you for your post.
We apologize for any inconvenience incurred
Kindly be advised that any services used on the sim card will be charged to the account, content services is not a MTN service and from our side we cannot activate this, content service can only be activated by the user of the handset. MTN do not credit the account for any content charges.
Content charges are when you download information from your Internet commercial adverti*****t to your handset.
Please note we cannot assist you with the break down for the content charges because this is not a MTN service and we do not work on outside company systems.
We have sent the request to the content providers to remove your cell number from the data base.
Content service used:
Rate'nDate chat service
Basebone Wallchater
MiraNet
Your unsubscribe has been logged as #***.
Kindly be advised that billing for the content service is correct due to this services not loaded by MTN you will be held liable for this charges.
Please remove the sim card and place it in a device to add the following block on the sim card for this service not be activated.
You may use the following USSD code to block the content service providers: *141* 5 # select option written content billing.
Kind Regards,
Alice van der Merwe
REQ:***
Best regards,
MTN South Africa's reply03 Dec 2016, 21:59
Official
Thank you for your post.
We apologize for any inconvenience incurred
Kindly be advised that any services used on the sim card will be charged to the account, content services is not a MTN service and from our side we cannot activate this, content service can only be activated by the user of the handset. MTN do not credit the account for any content charges.
Content charges are when you download information from your Internet commercial adverti*****t to your handset.
Please note we cannot assist you with the break down for the content charges because this is not a MTN service and we do not work on outside company systems.
We have sent the request to the content providers to remove your cell number from the data base.
Content service used:
Rate'nDate chat service
Basebone Wallchater
MiraNet
Your unsubscribe has been logged as #***.
Kindly be advised that billing for the content service is correct due to this services not loaded by MTN you will be held liable for this charges.
Please remove the sim card and place it in a device to add the following block on the sim card for this service not be activated.
You may use the following USSD code to block the content service providers: *141* 5 # select option written content billing.
Kind Regards,
Alice van der Merwe
REQ:***
Best regards,