TN
Tshepo N
1 reviews | Active since Nov 2012
20 Jul 2015, 09:57
MTN WARRANTY vs (PURCHASE)MANUFACTURE WARRANTY
On the 27th Feb 14, I bought an Iphone5s, on the 4th of June, I took it in due to faulty charger port, a consultant by the name of Ayanda (Menlyn branch) booked it and confirm the phone was still under warranty on the POP due to the strike MTN could not be reach on or trough their phones.<br> <br> On the 13 July I have received an email from MTN claiming that purchase warranty on my phone has lapsed, so I have to pay R3630 for repairs. Why should I pay that much while I do honor my monthly payments and worse the POP clearly states that I am under 24month warranty ? Who is Fooling Who Here, maybe I should port and move Cell Ce will be happy to buy this contract out<br> <br> Case Number Reference: #***7
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MTN South Africa's replyOfficial
22 Jul 2015, 17:04Hello ncubukat,
Thank you for bringing this to our attention.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been referred to the HVRC management team for urgent attention. They will investigate and feedback to you with a way forward.
Rest assured, it is not our intention to displease you. We do look forward to improving on the service delivery to you.
Regards,
Felicity
REQ:***
Thank you for bringing this to our attention.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been referred to the HVRC management team for urgent attention. They will investigate and feedback to you with a way forward.
Rest assured, it is not our intention to displease you. We do look forward to improving on the service delivery to you.
Regards,
Felicity
REQ:***
MTN South Africa's reply22 Jul 2015, 17:04
Official
Hello ncubukat,
Thank you for bringing this to our attention.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been referred to the HVRC management team for urgent attention. They will investigate and feedback to you with a way forward.
Rest assured, it is not our intention to displease you. We do look forward to improving on the service delivery to you.
Regards,
Felicity
REQ:***
Thank you for bringing this to our attention.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been referred to the HVRC management team for urgent attention. They will investigate and feedback to you with a way forward.
Rest assured, it is not our intention to displease you. We do look forward to improving on the service delivery to you.
Regards,
Felicity
REQ:***