1 reviews | Active since Mar 2015
MTN WARRANTY COVER DOES NOT REALLY EXIST
took my phone for technical repairs and was told that the phone is BEYOND REPAIR DUE TO WATER DAMAGE. The phone was never exposed to water the only problem it had was it was not switching on and sometimes it was freezing couldn't pick up calls. This was not first time it was not switching on hence I decided to take it in for repairs/replacement. This phone is barely 5months and having these problems with it already I had this phone since Sept and do not expect this malfunctioning . I was told to pay for the assess and take my BEYOND repair phone. As i was still in the centre decided to switch on the phone guess what THE SO CALLED BEYOND REPAIR PHONE switched on and I took it back to the consulted that was helping me and they told me they did software upgrade. My question was how do you do a software update on a phone that could not switch on and was beyond repair?<br> This proves that the phone has a technical problem which should be covered by the warranty and is not beyond repairs as they so claim. I've rejected the claim and till today have not revieved a response from mtn
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
MTN SP After Sales is accredited to assess and perform cellular repairs under strict manufacturer guidelines and as such, specific criteria is app**** when assessing devices to validate warranty. This is done in accordance with procedures laid down by each manufacturer.
The handset does not necessarily have to be splashed, soaked or immersed in liquid to be deemed liquid damaged. Excessive humidity and slight moisture can just be as damaging to the circuit tracks on the board.
Traces of liquids being detected on handsets therefore voids Warranty and renders handset BER (Beyond Economical Repairs) due to the complexities and costs to repair.
We regret to advise that should the handset be found to be liquid damaged, it cannot be fixed under warrantee. However you are still welcome to request second opinion by having the handset rebooked.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
MTN SP After Sales is accredited to assess and perform cellular repairs under strict manufacturer guidelines and as such, specific criteria is app**** when assessing devices to validate warranty. This is done in accordance with procedures laid down by each manufacturer.
The handset does not necessarily have to be splashed, soaked or immersed in liquid to be deemed liquid damaged. Excessive humidity and slight moisture can just be as damaging to the circuit tracks on the board.
Traces of liquids being detected on handsets therefore voids Warranty and renders handset BER (Beyond Economical Repairs) due to the complexities and costs to repair.
We regret to advise that should the handset be found to be liquid damaged, it cannot be fixed under warrantee. However you are still welcome to request second opinion by having the handset rebooked.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***