MTN wants to ***** my money

For the past few months everything was fine. Something has changed recently; perhaps some sort of development or database update which has cause me massive frustration

When I signed up for my contract (Mall@Reds) I explicitly told the agent to set all my out-of-bundle limits to 0. Data and voice; anything that can cause me to pay extra money on my contract.

During the period of Aug - Oct 2019 I received a bill exceeding my standard monthly fee. After calling an initial agent I got instructed to go see the store where I signed up for the contract to resolve the issue; The issue "being" that I was being billed for an additional number on top of the contract. After going to that store the issue was discovered as actually being a limit that had been exceeded for my airtime (which was supposed to be blocked).

To not cause any further damage I agreed to pay the R200 just to get the issue resolved as quickly as possible. I then also further deposited the remainder of my contracts payments into an account on their system (for some reason they wouldn't let me pay it off immediately). The agent had also told me that he had changed the limit on the account to 0 so I could not go over the limit. He also advised me to call an agent and double check that it had changed so it would not happen again.

After dialling 135 and sitting on the phone with the agent; the agent also confirmed that I would not be able to go over the limit again as it was now blocked.

All of this happened around 2 weeks ago. After making a call today I received an SMS declaring that I have reached my limit (run out of airtime) and that out-of-bundle would start to apply again. I now have a bill of around R14 to my name again. I've now downloaded the app and seen that 3 limits were still set to out-of-bundle ENABLED!!!

I no longer care to deal with MTN. I will not be paying them anymore than what I have put into their account to pay off my contract. I'm DONE. My calls were "recorded" for training or whatever so they can go look them up and fix the issue. Infact I want my R200 back! I refuse to pay for limits I wanted turned OFF. Limits I wanted BLOCKED.

Why can people no longer do their jobs properly?!