KL
Kealeboga L

1 reviews | Active since Oct 2016

05 Jun 2025, 08:32

Mtn wants to **** me

I took out a month to month wifi package with MTN starting May and on the call I was told that I would need to pay a pro-rata amount plus the May premium upfront. I made the payment and the router was delivered. They could only set up the debit date as the 4th of every month and that does not work for me. I then asked for banking details so I can make manual payments when I get paid.

I made a manual payment for my monthly subscription of R399 and even got confirmation that it was received and allocated. Suprise Suprise on the 4th they tried debiting mmy account and when I query this I am advised that there is an upfront payment of just over R1000 that I need to pay. I was never informed of this because if I had known, I would not have taken up this contract!!!!

MTN needs to sort this out because as far as I am aware I do not owe any upfront payments and my account is paid and up to date.

I am even seriously considering going back to my previous wifi service provider.

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