EG
Estian G
1 reviews | Active since May 2015
25 May 2015, 15:12
MTN WANTS TO CUT MY LINE OFF IN TWO DAYS
I upgraded my contract, and then stayed on an open contract... I buy my OWN data every month, and yet you keep on billing me insane amounts for data that I am NOT USING...<br> <br> What is going on????<br> <br> SORT THIS OUT! BECAUSE NOW MTN WANTS TO CUT MY LINE OFF IN TWO DAYS
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MTN South Africa's replyOfficial
28 May 2015, 16:36Hello EstianLG,
Thank you for taking time to raise your concerns, please accept our apologies for the inconvenience this has caused.
I pick up that you are on a MTN Anytime 200 package open. This would mean that even though your bundle amounts are used up your contract can still go above the bundles due to the fact that you are on an open package, please follow link, http://www.mtnblog.co.za/anytime-2013/. Do ensure that you monitor your usage regularly, use the *141# or *141*5# options to do this.
I hope the above is in order and would once again like to apologize for the inconvenience this has caused you.
Regards
Aadil
MTN Service Provider
REQ:***
Thank you for taking time to raise your concerns, please accept our apologies for the inconvenience this has caused.
I pick up that you are on a MTN Anytime 200 package open. This would mean that even though your bundle amounts are used up your contract can still go above the bundles due to the fact that you are on an open package, please follow link, http://www.mtnblog.co.za/anytime-2013/. Do ensure that you monitor your usage regularly, use the *141# or *141*5# options to do this.
I hope the above is in order and would once again like to apologize for the inconvenience this has caused you.
Regards
Aadil
MTN Service Provider
REQ:***
MTN South Africa's reply28 May 2015, 16:36
Official
Hello EstianLG,
Thank you for taking time to raise your concerns, please accept our apologies for the inconvenience this has caused.
I pick up that you are on a MTN Anytime 200 package open. This would mean that even though your bundle amounts are used up your contract can still go above the bundles due to the fact that you are on an open package, please follow link, http://www.mtnblog.co.za/anytime-2013/. Do ensure that you monitor your usage regularly, use the *141# or *141*5# options to do this.
I hope the above is in order and would once again like to apologize for the inconvenience this has caused you.
Regards
Aadil
MTN Service Provider
REQ:***
Thank you for taking time to raise your concerns, please accept our apologies for the inconvenience this has caused.
I pick up that you are on a MTN Anytime 200 package open. This would mean that even though your bundle amounts are used up your contract can still go above the bundles due to the fact that you are on an open package, please follow link, http://www.mtnblog.co.za/anytime-2013/. Do ensure that you monitor your usage regularly, use the *141# or *141*5# options to do this.
I hope the above is in order and would once again like to apologize for the inconvenience this has caused you.
Regards
Aadil
MTN Service Provider
REQ:***