dS
duncan S
1 reviews | Active since Sept 2009
24 Feb 2015, 08:08
MTN wants to charge R105 per accnt for upgrading.
So I go to upgrade my account because my contract has expired. I received my bill yesterday and see there's a charge for R105 for my data account as well as R105 for my voice. Firstly, this is insane that you should pay for MTN to have your business. Secondly, if I was told that this was the case, I would have kindly advised the MTN representative to keep their business and I would be porting to another network.<br> <br> I am going to try to contact the \Consumer Affairs Office"to find out if I can cancel this contract."""
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MTN South Africa's replyOfficial
05 Mar 2015, 12:10Hello sawrydb,
We do apologize for the breakdown in service and for any inconvenience caused.
The charges of R105.00 for each number was an upgrade fee. This is a mandatory fee charge for the renewal of your contract/s.
We will suggest that you return to the store and request to speak to the store Supervisor with regards to the consultant not advising you of the mandatory upgrade fee.
Regards
Tim
MTN Complaints Management Team: REQ:***
We do apologize for the breakdown in service and for any inconvenience caused.
The charges of R105.00 for each number was an upgrade fee. This is a mandatory fee charge for the renewal of your contract/s.
We will suggest that you return to the store and request to speak to the store Supervisor with regards to the consultant not advising you of the mandatory upgrade fee.
Regards
Tim
MTN Complaints Management Team: REQ:***
MTN South Africa's reply05 Mar 2015, 12:10
Official
Hello sawrydb,
We do apologize for the breakdown in service and for any inconvenience caused.
The charges of R105.00 for each number was an upgrade fee. This is a mandatory fee charge for the renewal of your contract/s.
We will suggest that you return to the store and request to speak to the store Supervisor with regards to the consultant not advising you of the mandatory upgrade fee.
Regards
Tim
MTN Complaints Management Team: REQ:***
We do apologize for the breakdown in service and for any inconvenience caused.
The charges of R105.00 for each number was an upgrade fee. This is a mandatory fee charge for the renewal of your contract/s.
We will suggest that you return to the store and request to speak to the store Supervisor with regards to the consultant not advising you of the mandatory upgrade fee.
Regards
Tim
MTN Complaints Management Team: REQ:***