1 reviews | Active since Sept 2015
MTN wants money and don't care about the cust
Hi there<br> <br> Firstly MTN switched off/on my contract last year around December 2015 because according to them I'm 3 months behind on my cellphone payment which was strange because that is usually the first thing I pay when I receive my salary. So I left it there because I'm canceling my contract anyway so when I went to one of there branches in Nelspruit to switch over to prepaid in January this year (2016). They told me it would take around a month to completely cancel it but I must still pay for that month which I refused because my phone is switched off from December 2015 and they still deduct it every month. When I confronted them about it and showed them that may acc is paid up in full until December 2015 they told me they can't help me because my acc has been handed over to there legal dept which I phoned and according to there legal dept they didn't received anything. Now my phone is completely switch off for over 5 month now and according to MTN I must still pay for that 5 month because head office never received my cancellation form. And it also doesn't help phoning there customer care number because everybody is on lunch the whole day.
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
We have tried to contact you but no availability.
Please take note that the account is not on debit order. We do not pick up any request from the Nelspruit MTN shop to cancel the contract on your behalf.
The invoice for December has been allocated R359.49. The payment for December month has only been paid over to MTN 26-3-2016 for the account has been paid late, R430.00 this payment is for the December invoice + R70.00 short paid on the 21-12-2015. The invoice for January 2016 has been allocated to the account and the January invoice is not paid. The system reflect that there was usage from the 14-12-2015 until 12-01-2016.
We have converted the number to prepaid for the account not to be billed fuhrer, however we do require the reference number received from the Nelspriut MTN office for the cancellation before we can pass any credit to clear up the account balance for R 975.99. Please assist us with the reference for the cancellation request from the Nelspruit office.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
We have tried to contact you but no availability.
Please take note that the account is not on debit order. We do not pick up any request from the Nelspruit MTN shop to cancel the contract on your behalf.
The invoice for December has been allocated R359.49. The payment for December month has only been paid over to MTN 26-3-2016 for the account has been paid late, R430.00 this payment is for the December invoice + R70.00 short paid on the 21-12-2015. The invoice for January 2016 has been allocated to the account and the January invoice is not paid. The system reflect that there was usage from the 14-12-2015 until 12-01-2016.
We have converted the number to prepaid for the account not to be billed fuhrer, however we do require the reference number received from the Nelspriut MTN office for the cancellation before we can pass any credit to clear up the account balance for R 975.99. Please assist us with the reference for the cancellation request from the Nelspruit office.
Kind Regards,
Alice van der Merwe
***